Real Quotes from Our Clients
Find out how we’ve helped our clients transform their IT.
“When we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.”
Eric
Chief Operating Officer
“I did not know managed IT could be this good. Since getting on board with Resolved, our IT systems development has outpaced all other areas of our business. Where IT was a recurring burden, it is now the cherry on top. We now feel like the world-class business we strive to be.”
Jonathan
General Manager
“As a fractional COO, I get to select and work with vendors from legal to finance to data privacy to IT. Many of them good, but Resolved deserves a recommendation. Their support of daily IT questions and requests is like the in-house IT support at places I have worked. We have dedicated support individuals, timely resolution, and a feeling of being very well looked after. The cost is well worth the value.”
Kim
Fractional COO
“Reid and his team are more than service providers to us. They are a trusted extension of our IT team. Everyone in the office knows they are in good hands. Over the years they have helped us with everything from routine jobs to system rollouts, network upgrades, and critical emergencies.”
Aslan
Senior Director, MIS
“Reid and his team have been a fantastic and trustworthy partner for years now. The support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support. Reid has proven to be so much more than that.”
James
CEO
“Unlike most managed IT providers, these guys do not just ask you to turn your computer on and off. Any technical issue means lost productivity and, for us, potentially costing clients thousands in missed deadlines. Resolved is responsive, reliable, and always delivers on their promises.”
Zen
Operations Manager
“Reid and the entire Resolved team are incredible to work with. As the IT coordinator in a quickly growing company, their expertise is relied upon daily, and the team does not fail to deliver. Partnering with Resolved is one of the best technology decisions we have made.”
Dave
Director, Human Resources
“When I called around on a Friday afternoon to several IT firms, I was not able to get through to a real person in a timely manner. When I called Resolved, Reid answered the phone right away and gave me advice within minutes. He and his team worked through their weekend to get us back online with only 16.5 hours of lost production time. Without their help, we would probably still be recovering.”
Derek
IT Manager
“When we had system issues, our previous provider was always late to respond and a different tech was assigned every time. Overnight, everything changed with Resolved. Issues are resolved quickly, the techs are knowledgeable and fast. My only regret is not switching earlier.”
Brent
President
“Resolved has been exceptional. Their prompt responses, courteous demeanor, and professionalism are unmatched. They expertly set up our IT infrastructure for BIM collaboration without any issues. Their pricing is also very reasonable once you understand how holistic the service is. If you are an architecture firm facing IT challenges, this is the company to contact.”
Geoff
Principal
“Reid was highly professional and provided highly specific advice to our business. His transparency and communication skills made the process so much easier than our previous provider. We fully understood what we were getting after one conversation, where other IT firm proposals left us confused. Reid also went above and beyond and outlined some security risks we were taking and sorted them out quickly.”
Sarah
Office Manager
“Resolved has been our managed service provider for nearly a year, and we could not be happier. As a landscape architecture firm using Macs and CAD software like Vectorworks, we rely heavily on their expertise. Reid, Mike, and the team are incredibly knowledgeable and responsive. When they do not have an immediate answer, they diligently research to find one.”
Linda
Office Manager
“Reid and his team possess extensive knowledge and competence in all areas of IT, applying it effectively to our engineering business’s needs. Resolved has expertly guided us through a comprehensive upgrade of our office systems, from individual computers to networks, and enhanced our overall security posture and online presence. They are incredibly responsive, addressing any issues we encounter promptly.”
Patricia
Office Manager
“At the end of our first 45 days with Resolved, Mike asked to meet with me to review where we were in regards to my initial concerns and look at possible changes going forward. In the decade prior, the last firm we were with only met with me when something went wrong.”
Jillian
CFO
“As city planners, we use technically advanced software linked to our server. By including Resolved’s managed services in our firm, it allows our designers and staff to deliver top-tier focus and results. We have the confidence of knowing that our computers will work properly with predictable efficiency.”
Cynthia
CFO
“I worked closely with Reid, who handled IT for the engineering firm I was at. Resolved is by far the most personal and responsive IT company we have dealt with. The technicians know us all by name.”
Kaela
Office Manager
“We were in the market for managed IT services. The other providers gave us their cookie-cutter sales pitch. Then we met Reid. His approach was personalized. No cookie-cutter sales spiel. His pricing is fair and honest, and he is very good at maximizing our budget.”
Jonathan
General Manager
“Resolved has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They have been supporting us and leading IT with a smile for years.”
Scott
Architect / Office Manager
“Our office migration went smoothly. Reid worked around our schedule. We received training and continuous support. I definitely recommend them if you are looking to outsource your IT services.”
Rhita
COO
“Great service. They were quick and professional, and they even adjusted their work schedule to fit our operating hours. They helped with issues that came up after the work was done. Matt and his techs even spent five hours on the phone with me to resolve them. Highly recommended.”
Lee
President
“Matt was extremely helpful and went above and beyond by coming in over the weekend to assist with switch issues during our cabling installation. His dedication ensured everything was resolved quickly, allowing us to stay on track.”
Andrea
Operations
“The Resolved team is incredible. Response times are amazing, cost effective for the service you receive, and they have an eye toward supporting organizations that share their values. Have been great to work with.”
Jill
Business Owner
“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT support.”
Sean
Business Professional
“Their response times to problems are always lightning quick. They are knowledgeable when it comes to troubleshooting and always suggest ways to improve security and management on the IT side. Always a pleasure to talk to.”
Stiles
Operations
“The difference has been night and day. Resolved not only responds quickly, but they understand our business and provide solutions that help us work more efficiently.”
Shezmin
Principal, Director of Finance
“Reid has been willing to go above and beyond to ensure our needs are met promptly. The team consistently impresses me.”
Lee
Founder & President
“When we signed up, Reid clearly outlined what results his services would provide. He delivered exactly what he promised.”
Shan
Chief Executive Officer
“Resolved gets results for our branch in a way that previous IT providers simply failed to.”
Alfred
Executive Officer
“The Resolved team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm.”
Jeff
Business Owner