In Their Words
What Our Clients Say
Concrete results, described by the people who lived them.
Trusted by firms like yours
Featured Clients
Three of the firms we support, by name
Resolved has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They have been supporting us and leading IT with a smile for years.
Scott Proudfoot | Architect
Resolved has been an outstanding partner. What truly sets them apart is their commitment to going above and beyond to make sure our needs are met and issues are resolved efficiently. Reid's leadership and expertise have made a meaningful impact on our firm.
Shezmin Jiwa | Principal
We have worked with Resolved for many years and have consistently been impressed with their professionalism and proactive approach. ... We would confidently recommend them to any firm looking for a reliable, forward-thinking IT provider.
Lee Campbell | President
More From Our Clients
When we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.
Eric | Chief Operating Officer
I did not know managed IT could be this good. Since getting on board with Resolved, our IT systems development has outpaced all other areas of our business. Where IT was a recurring burden, it is now the cherry on top. We now feel like the world-class business we strive to be.
Jonathan | General Manager
As a fractional COO, I get to select and work with vendors from legal to finance to data privacy to IT. Many of them good, but Resolved deserves a recommendation. Their support of daily IT questions and requests is like the in-house IT support at places I have worked. We have dedicated support individuals, timely resolution, and a feeling of being very well looked after. The cost is well worth the value.
Kim | Fractional COO
Reid and his team are more than service providers to us. They are a trusted extension of our IT team. Everyone in the office knows they are in good hands. Over the years they have helped us with everything from routine jobs to system rollouts, network upgrades, and critical emergencies.
Aslan | Senior Director, MIS
Reid and his team have been a fantastic and trustworthy partner for years now. The support team's attention to detail has been top-notch, and Reid's ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support. Reid has proven to be so much more than that.
James | CEO
Unlike most managed IT providers, these guys do not just ask you to turn your computer on and off. Any technical issue means lost productivity and, for us, potentially costing clients thousands in missed deadlines. Resolved is responsive, reliable, and always delivers on their promises.
Zen | Operations Manager
Reid and the entire Resolved team are incredible to work with. As the IT coordinator in a quickly growing company, their expertise is relied upon daily, and the team does not fail to deliver. Partnering with Resolved is one of the best technology decisions we have made.
Dave | Director, Human Resources
When I called around on a Friday afternoon to several IT firms, I was not able to get through to a real person in a timely manner. When I called Resolved, Reid answered the phone right away and gave me advice within minutes. He and his team worked through their weekend to get us back online with only 16.5 hours of lost production time. Without their help, we would probably still be recovering.
Derek | IT Manager
When we had system issues, our previous provider was always late to respond and a different tech was assigned every time. Overnight, everything changed with Resolved. Issues are resolved quickly, the techs are knowledgeable and fast. My only regret is not switching earlier.
Brent | President
Resolved has been exceptional. Their prompt responses, courteous demeanor, and professionalism are unmatched. They expertly set up our IT infrastructure for BIM collaboration without any issues. Their pricing is also very reasonable once you understand how holistic the service is. If you are an architecture firm facing IT challenges, this is the company to contact.
Geoff | Principal, Architecture firm
Reid was highly professional and provided highly specific advice to our business. His transparency and communication skills made the process so much easier than our previous provider. We fully understood what we were getting after one conversation, where other IT firm proposals left us confused. Reid also went above and beyond and outlined some security risks we were taking and sorted them out quickly.
Sarah | Office Manager
Resolved has been our managed service provider for nearly a year, and we could not be happier. As a landscape architecture firm using Macs and CAD software like Vectorworks, we rely heavily on their expertise. Reid, Mike, and the team are incredibly knowledgeable and responsive. When they do not have an immediate answer, they diligently research to find one.
Linda | Office Manager, Landscape architecture firm
Reid and his team possess extensive knowledge and competence in all areas of IT, applying it effectively to our engineering business's needs. Resolved has expertly guided us through a comprehensive upgrade of our office systems, from individual computers to networks, and enhanced our overall security posture and online presence. They are incredibly responsive, addressing any issues we encounter promptly.
Patricia | Office Manager, Engineering firm
At the end of our first 45 days with Resolved, Mike asked to meet with me to review where we were in regards to my initial concerns and look at possible changes going forward. In the decade prior, the last firm we were with only met with me when something went wrong.
Jillian | CFO
As city planners, we use technically advanced software linked to our server. By including Resolved's managed services in our firm, it allows our designers and staff to deliver top-tier focus and results. We have the confidence of knowing that our computers will work properly with predictable efficiency.
Cynthia | CFO
I worked closely with Reid, who handled IT for the engineering firm I was at. Resolved is by far the most personal and responsive IT company we have dealt with. The technicians know us all by name.
Kaela | Office Manager, Engineering firm
We were in the market for managed IT services. The other providers gave us their cookie-cutter sales pitch. Then we met Reid. His approach was personalized. No cookie-cutter sales spiel. His pricing is fair and honest, and he is very good at maximizing our budget.
Jonathan | General Manager
Our office migration went smoothly. Reid worked around our schedule. We received training and continuous support. I definitely recommend them if you are looking to outsource your IT services.
Rhita | COO
Great service. They were quick and professional, and they even adjusted their work schedule to fit our operating hours. They helped with issues that came up after the work was done. Matt and his techs even spent five hours on the phone with me to resolve them. Highly recommended.
Lee | President
Matt was extremely helpful and went above and beyond by coming in over the weekend to assist with switch issues during our cabling installation. His dedication ensured everything was resolved quickly, allowing us to stay on track.
Andrea | Operations
The Resolved team is incredible. Response times are amazing, cost effective for the service you receive, and they have an eye toward supporting organizations that share their values. Have been great to work with.
Jill | Business Owner
Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT support.
Sean | Business Professional
Their response times to problems are always lightning quick. They are knowledgeable when it comes to troubleshooting and always suggest ways to improve security and management on the IT side. Always a pleasure to talk to.
Stiles | Operations
When we signed up, Reid clearly outlined what results his services would provide. He delivered exactly what he promised.
Shan | Chief Executive Officer
Resolved gets results for our branch in a way that previous IT providers simply failed to.
Alfred | Executive Officer
The Resolved team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm.
Jeff | Business Owner
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