Managed IT | IT Asset & Vendor Management
Know what you own, and who you buy it from
Discovery, inventory, and lifecycle tracking for every device and licence, paired with a single trusted partner to coordinate suppliers, negotiate contracts, and own the outcome.
Know what you own, and who you buy it from.
Most firms cannot say for certain what hardware they run, which licences they pay for, or how many vendors sit behind it all. We track every asset through its life and act as the single point of contact for the suppliers behind them, so replacements are planned in advance and buying decisions are made on your behalf, not a reseller's.
A live inventory
Discovery and inventory of every workstation, server, and network device, so nothing is a mystery and nothing is missed.
Planned, not panicked
We track the age and health of your fleet and forecast refreshes into the budget ahead of time, so a failure never becomes an emergency purchase.
A single point of accountability
When something goes wrong, vendors point fingers while your team sits idle. We own the problem and drive resolution. One call, one relationship, no chasing.
Buying power at the table
Individual firms rarely get the best pricing or terms. We bring product expertise, vendor relationships, and buying power that put you in a stronger position, with advice tied to what is right for your firm, not a commission.
Sound Familiar?
Guessing at your gear and your suppliers?
We give you a clear view of everything you own and act as the single point of accountability for the vendors behind it, so you can stop managing suppliers and start focusing on your firm.
Not knowing what you have
A complete, current inventory of hardware and software replaces the spreadsheet nobody trusts, so nothing is a mystery.
Aging gear failing mid-project
Lifecycle tracking flags devices before they fail, so you replace on your schedule and refreshes land in the budget forecast, not as an emergency purchase.
Licences you forgot you had
Licence and warranty tracking catches unused seats, shelfware, and multi-year contracts with automatic price escalations nobody re-reads, so you are not paying for what you do not use.
Stronger negotiating position
We bring vendor relationships, product expertise, and buying power to the table, securing better terms than most firms could achieve on their own.
One call when things go wrong
When vendors point fingers, we own the problem. Full accountability for resolution, with no chasing and no excuses.
Visibility across your ecosystem
Clear reporting on assets, contracts, renewals, and vendor performance, so nothing slips through the cracks and you are never caught off guard.
What's Included
Start with a fixed-scope contract audit.
Before any ongoing engagement, we can inventory every tool and licence your firm pays for, then hand you a written report with a number attached. If the honest finding is that you should spend less, that is what it says.Book a discovery call
Spend per seat
Every tool and licence your firm pays for, inventoried with the real cost per seat, so you can see exactly where the money goes.
Overlap & unused licences
Where two tools do the same job, and where seats keep renewing for people who no longer use them.
Escalation clauses
The automatic price increases written into multi-year renewals, flagged with the dates and dollar impact before they compound.
A written report
A fixed-scope deliverable with findings and a number attached, yours to act on whether or not we work together afterwards.
The Resolved Difference
What you get from Resolved Asset & Vendor Management
A managed view of everything you own, tied to your budget and your roadmap, plus strategic oversight of the suppliers behind it, so you spend less time managing relationships and more time running your firm.
Asset discovery & inventory
Automated discovery and a maintained inventory of hardware and software across the firm, so nothing is missed.
Lifecycle & refresh planning
Age, warranty, and health tracked per device, with end of life flagged early and refreshes forecast in advance, so investments are planned rather than surprising.
Licence audits & renewal management
Regular reviews of your software stack for unused licences, overlap, and savings, with renewal dates tracked so nothing lapses and no automatic increase surprises you.
Vendor coordination & liaison
We act as your single point of contact, managing communications and coordination across all your technology providers.
Procurement support
Guidance on hardware and software purchases; sourcing, quoting, and ensuring you get the right solution at the right price, sized to the work and free of commission.
Escalation & concentration-risk management
When vendor support falls short, we escalate on your behalf and drive it to resolution, and we map where your firm depends on one vendor or one relationship before that exposure becomes an outage.
In Their Words
What clients say
We were in the market for managed IT services. The other providers gave us their cookie-cutter sales pitch. Then we met Reid. His approach was personalized. No cookie-cutter sales spiel. His pricing is fair and honest, and he is very good at maximizing our budget.
Jonathan | General Manager
Resolved has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They have been supporting us and leading IT with a smile for years.
Scott Proudfoot | Architect
Formosis Architecture
When we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.
Eric | Chief Operating Officer
FAQ
Asset & vendor management questions
We can't say for certain what hardware and licenses we have. Can you help? +
Yes. We run discovery and maintain a live inventory of every workstation, server, and network device, plus your software and licenses, so nothing is a mystery and the spreadsheet nobody trusts gets replaced with a current, reliable view.
How do you keep aging equipment from failing mid-project? +
We track the age, warranty, and health of every device and flag end of life early, so refreshes are forecast into the budget ahead of time and a failure never becomes an emergency purchase.
Who do we call when a vendor problem comes up? +
You call us. We act as your single point of contact and accountability for the vendors behind your technology, so when something goes wrong we own the problem and drive it to resolution, no finger-pointing and no chasing.
Will your buying advice be tied to a commission? +
No. We bring vendor relationships, product expertise, and buying power to get you stronger terms, with procurement guidance sized to the work and free of commission, so advice is tied to what is right for your firm rather than a reseller's.
What does the fixed-scope contract audit include? +
Before any ongoing engagement, we inventory every tool and license you pay for and hand you a written report with a number attached, covering spend per seat, overlapping and unused licenses, and the escalation clauses in multi-year renewals. It is yours to act on whether or not we work together afterwards, and if the honest finding is that you should spend less, that is what it says.
Trusted by firms like yours
Next Step
Put a two-year plan behind your IT spend
Most firms buy technology one urgent decision at a time, with no plan behind the spend. A Strategic Technology Assessment fixes that: where your firm is today, where you want to go, and a two-year roadmap and IT budget to get there, quarter by quarter.
No obligation, and you do not have to switch providers to get the assessment. Deliverables yours to keep.
Want to see the deliverables first? See a sample assessment
- Engagement
- 5-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward onboarding