Read AI-native Technology Partner for AEC firms
Technology that
gives time back.
Our IT strategy stops friction from stealing your team’s hours. Our AI strategy multiplies every hour they work.
Principals buried in low-value work? Measure the senior-time leak
Both are free and take just a few minutes.
Trusted by firms like yours
A Time Return Company
IT and AI for architecture and engineering. One promise.
Everything we do is measured in one currency: time.
IT Strategy
Protects your team's time
We keep technology from costing you time in the first place: proactive monitoring that catches problems before they hit, reliable systems, and consistent support from a team that already knows your firm. A Fractional CIO manages the risk and the strategy behind it.
Managed IT services
AI Strategy
Multiplies your team's time
We put AI to work where it moves your numbers: margin, capacity, win rate, measured in real hours returned, not vague promises. Governance keeps your data safe, so the gains never come with new risk. A Fractional CAIO owns the strategy and the results behind it.
Managed AI servicesMost firms meet us through IT. We set the foundation, get the data governance right, and then we build the AI layer on top. The payoff is not the technology, it is the hours it hands back to your principals and senior staff, and the capacity to take on better work without adding headcount.
The Problem
Generic IT was never built for how your firm works
Architecture, engineering, and construction firms run on heavy files, tight deadlines, and project-based work that standard IT support treats as an afterthought. The friction lands in deadlines, margin, and the hours lost working around your tools.
This is the tax of IT that doesn't speak AEC.
Support that doesn't speak your workflow
Most IT support is built for general business, not AEC. A stalled sync on deadline day or a workstation locked mid-render gets treated like any other ticket, so the fix lags and your team loses hours.
87distinct software apps the average AEC firm runs (AVAIL, 2025)
Tickets get closed, but no one is steering
Most IT, in-house or outsourced, knows tools, not how an AEC firm makes money or how to tie technology to business outcomes. We understand both deeply, which is why our work shows up as results, not tickets.
64%of internal IT time goes to clearing tickets, not strategy (Auvik, 2024)
Friction quietly eating your margin
Margins are tight, and billable hours quietly leak into workarounds, downtime, and chasing project data instead of doing the work. It rarely shows up on a single invoice, but it compounds across every project.
2-3 daysa week spent finding and managing project data (Autodesk, 2021)
Project data outgrowing your plan for it
Project files balloon year over year, with records you may need to keep accessible for a decade or more, while cloud costs rise with no strategy balancing performance, compliance, and cost.
7.7xmore cloud storage than five years ago, and climbing (Egnyte, 2024)
AI & Automation
Managed AI: we put it to work, and own the outcome.
Most AI spend comes back empty: around 95% of generative-AI initiatives return nothing measurable (MIT, 2025). And almost nobody is steering: very few mid-size AEC firms have an AI strategy at all. The difference is how it is run.
We work the other way, one outcome at a time, governed from the start, and proven on our own firm before yours, so what you adopt is already earning its keep, not sitting on your risk register.
Outcome first
We pick the process worth fixing, and the number it should move.
Governed from day one
Controls, permissions, and oversight ship with the work, not bolted on after.
Proven on us
We run what we recommend, on an application layer we built ourselves.
Measured, then expanded
We prove one result, then scale only what works.
What we put to work in AEC firms
AI workflows built for how design firms work.
Ask the Archive
FlagshipSearch every project you’ve ever done, in seconds.
Ask your project archive a question in plain English and get a cited answer in seconds. Decades of specs, RFIs, and the decisions behind them, finally searchable. File servers are great at storing your knowledge, and terrible at retrieving it.
Explore Ask the ArchiveRFI & submittal drafting
First-draft RFIs and submittal logs pulled from the project record, with citations.
Senior time recovery
Take admin, lookups, and busywork off your senior people so they stay on design and clients.
Project-data wrangling
Surface status and numbers across your PM tools so managers stop chasing data.
Proposals & SOQs
Assemble proposals and statements of qualification from your past-project record.
Finance & job-costing
See what each project actually costs to deliver, flag jobs slipping on margin, and set the next fee from data instead of a guess.
Workflow automation
Turn the repetitive, manual steps between your tools into hands-off workflows.
Built Intelligence
A peer group for leaders at architecture and engineering firms rapidly integrating AI.
Vendor-free, founding cohort. Free to join through Aug 20, 2026, then $150/firm/mo.
Automation & AI Roadmap
What we’ve shipped, what we’re building, and where we’re headed.
After launch
We manage it like a new hire, not a tool you bought.
Left alone, AI quietly stops pulling its weight. We keep yours tuned, governed, and measured, so it keeps earning its place.
Tuned
Kept current as your data, tools, and the models themselves change.
Governed
Permissions, audit trails, and a clear usage policy, enforced.
Measured
Held to the hours it was meant to give back.
Your data, plainly
Are you keeping our data?
No. It never trains the model, and it is not cached or kept to build anything else.
Will you enter our business?
No. We are your IT and AI partner, not a competitor. Your work is never used to enter your market.
Will you sell it to competitors?
No. We never sell or share your data. It never leaves your control for someone else’s benefit.
On the roadmap
ComingToday it drafts and checks. Agentic AI is the next step.
Today, a person stays in the loop: the AI drafts, searches, and flags, and your team signs off before anything leaves the office. Agentic AI is what comes next, software that runs routine, multi-step work end to end, inside the same guardrails and audit trail. We are building toward it deliberately, so you switch it on only once it has earned your trust.
See where we're headedIndustries
Built around the firms we know best
Architecture, engineering, and construction firms are the core of our practice. We know how project-based teams actually work: Revit and BIM coordination, a decade of project archives, and keeping the field and the office in sync on deadline.
Architecture Firms
Architecture firms operate in highly collaborative, design-led environments where technology underpins creativity, coordination, and delivery. We align infrastructure with design software requirements, enable secure collaboration across teams, and keep creative work moving without interruption.
→ 02Engineering Firms
Engineering firms operate in data-intensive environments where accuracy and reliability are critical. We help you build and maintain technology environments that support demanding workloads and complex software requirements.
→ 03Construction Operations
Construction teams depend on technology to coordinate information, people, and activity across offices, sites, and partners. We standardize systems across locations and keep technology environments resilient and secure.
→Not an AEC firm? We also work with select professional-services firms that share our strategy-first approach. Get in touch and we'll tell you honestly if we're a fit.
Why Resolved
A technology partner, not a help desk
Most IT keeps the technical boxes checked, servers up, tickets closed, but never connects technology to how your firm actually operates and grows. That missing strategic layer is where firms quietly lose time and margin. We work the other way: proactive strategy, deep industry knowledge, and accountability for the business outcome, not just the ticket.
An AI-Native Approach to IT
01We didn’t buy our operating system, we built it: Resolved OS runs our operations, with AI woven into how we work. We bring that same capability to clients, building custom AI around how your firm actually works.
Strategic CIO Partnership
02Most firms have a capable technician who keeps the lights on, but no one who owns technology as a business decision, often leaving a single person everything quietly depends on. We become that owner: a dedicated CIO beside your leadership, a full team behind them, every decision tied to a business outcome.
AEC Industry Specialization
03We built our practice around architecture, engineering, and construction firms. We size networks for multi-gigabyte models, plan storage for the terabytes a decade of projects leaves behind, and keep it all running the way a firm under deadline actually works.
Our 60/60/60 Promise
04We hold ourselves to three commitments: pick up the phone in 60 seconds, respond to emails within 60 minutes, and complete your onboarding in 60 days or less. Your time is billable, so we treat it that way.
In Their Words
Trusted by firms across North America
Resolved has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They have been supporting us and leading IT with a smile for years.
Scott Proudfoot | Architect
Resolved has been an outstanding partner. What truly sets them apart is their commitment to going above and beyond to make sure our needs are met and issues are resolved efficiently. Reid's leadership and expertise have made a meaningful impact on our firm.
Shezmin Jiwa | Principal
We have worked with Resolved for many years and have consistently been impressed with their professionalism and proactive approach. ... We would confidently recommend them to any firm looking for a reliable, forward-thinking IT provider.
Lee Campbell | President
Services
A Full-Stack Partnership
Our deepest partnerships run on both: a Managed IT foundation that keeps everything secure and dependable, and a Managed AI layer that gives senior people their hours back. Take one, or the full stack. It starts with a Strategic Technology Assessment, so you invest only in what moves your firm.
The dependable foundation
Managed IT
Responsive support, security, infrastructure, and backups that keep the systems your firm runs on solid.
IT Support
IT Support
Service teams who know your designers and the work, with on-site help when a workstation dies mid-render.
Visit pageCybersecurity
Cybersecurity
Technical defences, smart policies, and user training, so your client data and design IP stay protected.
Visit pageInfrastructure Management
Infrastructure Management
Cloud, servers, networking, and business phone, one team keeping the foundation your firm runs on reliable.
Visit pageBackup & Disaster Recovery
Backup & Disaster Recovery
Automated backups, recovery plans, and regular testing, so your archives and active work survive anything.
Visit pageAsset & Vendor Management
Asset & Vendor Management
Know what you own and who you buy it from: inventory and lifecycle, plus one point of contact for every vendor.
Visit pageCompliance & Risk Management
Optional add-onCompliance & Risk Management
Optional add-onCompliance assessments, policies, and data governance, with evidence ready when auditors ask.
Visit pageThe growth layer
Managed AI
Practical AI and automation that hand your senior people their billable hours back.
Managed AI
Ask the Archive
Ask the Archive
Search your whole project archive in plain English and get cited answers in seconds.
Visit pageWorkflow Automation
Workflow Automation
We turn repetitive, manual steps into automated workflows so your team stays on billable work.
Visit pageAI Integration
AI Integration
Practical AI that delivers measurable results, productivity gains without the hype.
Visit pageAI Security & Governance
AI Security & Governance
AI policy, guardrails, and monitoring so your team uses AI safely and your data stays governed.
Visit pageCustom Application Layer
Optional add-onCustom Application Layer
Optional add-onCustom software and agentic tools built around how your firm actually works.
Visit pageThe strategy layer
Fractional CIO
Strategy runs through both lines, so a Fractional CIO comes in two depths.
Built into Managed IT
Every client gets a quarterly strategy review with a real roadmap and budget, plus light-touch account management in between. It is part of the plan, not an add-on, and a big reason firms stay.
A dedicated engagement
Larger or faster-moving firms step up to a paid Fractional CIO, where a senior leader gives your strategy real time between the quarters, across three tiers.
How We Engage
A proven path from chaos to clarity
Every engagement follows the same path: we assess where you stand, get the IT foundation right, build AI on top, and partner with you as the gains compound.
#1
Strategic Technology Assessment
We start with your firm, not just your technology: infrastructure, workflows, growth plans, and the tools your designers rely on.
#2
Managed IT Partnership
We take IT off your plate and run it as a partner, with a structured transition that protects live projects.
#3
Technology Strategy Maturation
With the foundation stable, we mature the strategy: data governance, risk management, security, and budget alignment.
#4
Strategic AI Assessment
We assess where AI can move your numbers, margin, capacity, win rate, then build the strategy and guardrails to get there.
#5
AI Integration
We put the strategy to work, deploying AI tools and automations where they earn their keep, measured in hours returned.
#6
Managed AI Partnership
This is where it compounds: we run, govern, and expand your AI layer so the gains keep growing.
Final step
#7
AI Strategy Maturation
The final step: a fully mature partnership, tracked in the hours and dollars each deployment saves or earns.
Your technology is judged on results, not activity.
Technology Insights
Practical thinking for AEC firms
Company News | Jul 13, 2026
Resolved Named a 2026 MSP to Watch
Resolved has been named to MSP Summit's 2026 MSPs to Watch list, one of 130 providers recognized through the MSP 501 program for operational excellence and growth.
Read more
IT Strategy | Jul 3, 2026
In-House IT or an IT Partner? What Actually Fits a Small A&E Firm
Most firms under fifty people default to hiring one IT person. Here is the honest tradeoff, and why the real gap is usually strategy, not support.
Read more
AI | Jul 1, 2026
Why Small and Mid-Market AEC Firms Can Leapfrog Bigger Rivals With AI
The AI advantage in architecture and engineering is going to the nimble firms, not the biggest ones. Here is why, and what to do about it.
Read moreFAQ
Questions firms ask us
What does Resolved do? +
Resolved is the technology partner for architecture, engineering, and construction firms. We run the IT foundation your firm depends on and build AI on top of it, all measured in the time it gives your team back.
How is Resolved different from a typical IT provider? +
Most providers wait for something to break. We lead with strategy, know the AEC software and workflows your team lives in, and pair Managed IT with Managed AI. You get a dedicated team and a fractional CIO, not a ticket queue.
We are curious about AI. Where do we start? +
With a free 30-minute discovery call, then the Strategic AI Assessment. It shows how AI is really being used across your firm and gives you a prioritized 24-month roadmap. The deliverables are yours to keep.
Do we have to switch IT providers to do AI with you? +
No. If your current MSP or in-house team already has the foundation and data governance in place, keep them and we build the AI layer on top. More often that groundwork is not there yet, so many firms start with us, and we will tell you honestly what has to be in place before AI pays off. The one boundary we keep: we will not hand our playbook to a competing IT firm.
What types of businesses does Resolved work with? +
Architecture and engineering firms are our core specialty, with construction operations and select professional-services firms a natural fit. We also give back by supporting non-profit organizations, across North America from our offices in Vancouver and Chicago.
Why work with Resolved? +
Because we measure ourselves by what happens in your boardroom, not your server room. Keeping systems running is the baseline; we sit with your principals as your fractional CIO and CAIO and turn technology into the outcomes that decide the year: stronger margins, more capacity from the same team, and the data to charge what your work is worth. A generalist manages your tools; we own the business result.
Our team isn't especially technical. Will this work for us? +
Good. Stay that way; being the technology firm is our job. Nothing we deploy asks your team to become IT people. The tools read the files you already have, training happens inside your existing workflow, and your licensed professionals stay the decision-makers on everything that matters. What we measure is design time returned to your firm, not technology adopted.
Next Step
Give your senior people their hours back
Your senior people are spending billable hours on work AI can now handle. It starts with a 30-minute discovery call: we learn where your firm is, then map the fastest path to returns. If it is a fit, a Strategic AI Assessment hands you a prioritized 24-month roadmap, every initiative tied to margin, capacity, or win rate.
No passwords, no logins, no obligation. Deliverables yours to keep.
Not sure where you stand? Take the free senior time-back check
- Engagement
- 4-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward Managed AI