Case Study | Kirsten Reite Architecture
Kirsten Reite Architecture
Kirsten Reite Architecture (KRA) is a full-service design firm in Vancouver, BC, offering architecture, interior design, construction management, project management and development, and equipment planning. A registered practice in British Columbia, Alberta, Saskatchewan, and Ontario, KRA has active projects across all four provinces.
The firm is known for its proficiency and experience designing healthcare, commercial, and educational environments, and for delivering projects of all shapes and sizes with a focus on adding value. The common thread across its work is clients who share KRA's values of trust, respect, and excellence, and an approach built on collaboration, clear and precise communication, and, most importantly, fun.
Industry
Architecture & Design
Location
Vancouver, BC
Engagement
Managed IT + Fractional CIO
Partner since
October 2024
Resolved has been an outstanding partner. What truly sets them apart is their commitment to going above and beyond to make sure our needs are met and issues are resolved efficiently. Reid's leadership and expertise have made a meaningful impact on our firm.
Shezmin Jiwa | Principal
Kirsten Reite Architecture
How it started
When Resolved first reached out in 2024, KRA was supported by a single-person IT arrangement that could no longer keep pace: slow to respond, and more likely to send a how-to article than to log in and solve the problem. For a practice working to tight deadlines across four provinces, that was not good enough. KRA moved to Resolved for responsive, professional support, starting with proper, monitored backup management.
What Resolved manages
Resolved runs KRA's day-to-day IT as the firm's managed services partner, the difference between a help desk and a full-stack technology partner.
- Day-to-day managed IT. The systems the design and finance teams rely on.
- Fast response. Help is on it when an issue comes up.
- Proactive monitoring. Problems get caught before they reach a deadline.
- Quarterly Fractional CIO review. A structured business review with leadership that produces a clear technology roadmap and budget, not a pile of tickets.
The difference
For Principal and Director of Finance Shezmin Jiwa, what sets the partnership apart is a team that is knowledgeable, dependable, and willing to go above and beyond to resolve issues properly. In her words, it has made a meaningful impact on the firm.
Next Step
Put a two-year plan behind your IT spend
Most firms buy technology one urgent decision at a time, with no plan behind the spend. A Strategic Technology Assessment fixes that: where your firm is today, where you want to go, and a two-year roadmap and IT budget to get there, quarter by quarter.
No obligation, and you do not have to switch providers to get the assessment. Deliverables yours to keep.
Want to see the deliverables first? See a sample assessment
- Engagement
- 5-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward onboarding