AI & Automation | Our Roadmap
Where We're Headed
Our own technology roadmap, product and service, built in the open. How we went from a managed IT service to an AI-native partner for architecture and engineering firms, and where we are taking it next.
✓ Completed
01 Foundation
We started as a managed IT service provider and technology partner, then automated the parts of the service that made clients wait: onboarding, deployments, access, and the routine tickets.
- ✓ Managed IT service
- ✓ Client portal & self-service
- ✓ Automated onboarding & offboarding
- ✓ Software deployment & updates
- ✓ Teams & email automation
- ✓ Security & access automation
- ✓ Proactive issue prevention
- ✓ Automation impact visibility
- ✓ Executive AI & automation briefings
✓ Completed
02 Expansion
The second wave brought AI into the business, for our clients and for how we run our own support, and widened what firms can handle themselves.
- ✓ Expanded self-service catalog
- ✓ AI-assisted support for our technicians
- ✓ Tailored workflows for your firm
- ✓ Managed AI
- ✓ AI Security & Governance
- ✓ AI Integration
● In Progress
03 AI-native operations
Resolved OS
The platform we run Resolved on: our ticketing, monitoring, Microsoft 365, and backup systems reconciled into one source of truth, driving your roadmap, budget, reviews, and reporting. We built it ourselves and run our whole business on it.
Explore Resolved OSCustom Application Layers
Completely custom application layers a firm can own outright, on the model and infrastructure it chooses. The foundation for agentic operations.
Custom Application LayerAsk the Archive
A permission-aware assistant, built on retrieval-augmented generation, that answers questions from your entire project archive with every answer cited to its source.
Ask the ArchiveOn-Demand Reporting
Your primary contacts pull technology reports, budget forecasts, and roadmap updates on the spot, without scheduling a meeting or waiting for a quarterly review.
○ Planned
04 On the horizon
Custom Client Portal
A client portal built around how architecture and engineering firms actually work with us: your roadmap, reviews, assets, and requests in one place, on the same platform we run internally.
Agentic Operations
Agents that run the routine back-office work of a firm, so people move up to the outcomes, the intent, and the relationships that stay unmistakably human.
Zero-Wait IT
Routine requests handled instantly so your team never loses billable time waiting on IT. Complex issues still go straight to a senior technician who knows your environment.
Custom Solution Development & Support
When off-the-shelf software does not fit your workflow, we build it. Custom applications designed around how your firm operates, fully managed by our team.
A Note From Reid McConkey
How we got here
Automation and AI are not buzzwords for us. They are how we keep the promise we make to every firm we work with: a technology partner that makes your firm better every year, not one that just keeps the lights on.
Resolved started as a generalist IT firm. Then we took on an architecture firm, and then another, and the referrals kept coming from inside the profession. We grew up in the AEC world, so we made a call: architects and engineers would be our specialty, not just a segment we served.
The deeper we went, the clearer the next step became. The biggest gains for these firms were not faster tickets. They were in AI: putting a firm’s own knowledge to work, handing hours back to senior people, and eventually letting agents run the routine operations. So we built the products and the practice to deliver it.
This roadmap is our own, and it is public on purpose. It covers our service and our product, what we have shipped, what we are building, and where we are headed. If you have ideas or feedback, we want to hear them.
Reid McConkey
Founder & CEO, Resolved
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Next Step
Give your senior people their hours back
Your senior people are spending billable hours on work AI can now handle. It starts with a 30-minute discovery call: we learn where your firm is, then map the fastest path to returns. If it is a fit, a Strategic AI Assessment hands you a prioritized 24-month roadmap, every initiative tied to margin, capacity, or win rate.
No passwords, no logins, no obligation. Deliverables yours to keep.
Not sure where you stand? Take the free senior time-back check
- Engagement
- 4-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward Managed AI