Company | Resolved OS
The platform your account runs on.
Most IT providers manage your technology from a patchwork of disconnected tools. We built our own operating system instead. It is a big part of why working with Resolved feels like a technology partner, not a help desk.
What It Is
One system of record for your whole environment
Resolved OS pulls read-only from the platforms we use to run your managed service, the RMM watching your devices, the service desk, Microsoft 365, and your backups, into a database we own, and reconciles it into one picture. Then it turns that live data into the roadmaps, budgets, reviews, and reporting you see.
We did not buy this off a shelf. We engineered it, we work in it every day, and we improve it every week. That is the standard of rigor now sitting behind your account.
What It Means For You
Rigor you can feel
Nothing falls through the cracks
One reconciled record for your environment, not five tools that quietly disagree. Every asset, ticket, renewal, and risk is accounted for in one place.
You see the whole picture
Your custom roadmap, your budget, your quarterly reviews, and a security posture you can actually read, all generated from live data instead of assembled by hand the night before.
We move first
Because our own operations are automated, our people spend their time on your strategy and your risks, not on paperwork. Technology that gives time back, starting with ours.
What Lives Inside
Your firm, tracked in one place
Everything we manage for you is recorded, updated, and reported from the same platform. A few of the things that live in Resolved OS:
Your technology roadmap
A custom, prioritized roadmap for your firm, kept current and reviewed with you, not a static document that ages in a drawer.
Your technology budget
A custom budget and forecast built around your roadmap, so technology spend is planned in advance, never a surprise.
Quarterly business reviews
Review decks built from your real service, security, and asset data, so every review reflects what actually happened.
Service and support
Tickets, response and resolution times, and service trends, tracked against the standards we hold ourselves to.
Your devices and assets
Your whole fleet: hardware, operating systems, warranties, and replacement planning, current on every sync.
Microsoft 365 security posture
Your security score over time, multi-factor coverage, and access policy state, in plain terms you can actually read.
Backup and continuity
The health of your backups, surfaced in the same reporting, so continuity is never a question mark.
Live dashboards
The numbers behind your account, available on demand, not once a quarter if someone remembers to pull them.
How It Works
Built on your data, kept honest
One reconciled source of truth
Resolved OS sits on top of the tools we run your service on and pulls their data into one database. It reads from them; it never writes back. The platform is the layer that makes them all agree.
AI-native, not AI-bolted-on
An assistant works over your live data to answer questions and help produce your reviews and reports. It reads the same numbers you see, so the story on a slide matches the story on the dashboard.
Your data, isolated to your account
Your information is walled off to your account by design, with access governed by role. What is yours stays yours.
Security, Compliance & Risk
A system of record, not an autonomous agent
The reason we can run our business on Resolved OS, and put your account on it, is that it is safe by default. It reads, reports, and reconciles. It does not act on its own.
Read-only by default
Resolved OS pulls data one-way from the tools we run your service on into its own database. It reads and reconciles; it never writes back and never touches your environment. Nothing changes because the platform decided to.
A person approves every action
When something does need to happen, the platform surfaces the recommendation and a person makes the call. Human in the loop is the rule, not the exception. Judgment and accountability stay with people.
Actions run on traditional RPA
Any action is carried out by deterministic, rule-based automation with fixed guardrails, not by a language model improvising. Predictable, bounded, and auditable by design.
Zero Trust integrations
Every connection to a source platform is a secure, least-privilege, read-only integration behind Zero Trust. Access is verified continuously and scoped to exactly what each task needs, nothing more.
Sovereign infrastructure we own
Resolved OS runs on our own internal infrastructure, not a patchwork of third-party SaaS. We own and control the stack it runs on, and your data stays inside a governed environment.
Role-based access, fully audited
Every person sees only what their role allows, and every action the platform takes is logged with a name and a timestamp. Compliance is built into the record, not bolted on after.
Where It's Going
We build in the open
Resolved OS is never finished. We ship improvements every week, and we are candid about what is live, what we are building, and what is still ahead. Today it runs our operations and your reporting. Next, more of the routine work runs itself, with our people supervising and you seeing the results.
See where we're headedFAQ
Resolved OS questions
What is Resolved OS? +
It is the operating system we built to run Resolved: one system of record over the service desk, devices, Microsoft 365, and backups. It pulls that data into a database we own and reconciles it into one picture, then turns it into the roadmaps, budgets, reviews, and reporting you see.
Can Resolved OS change things in our environment? +
No. It is read-only by default. It pulls data one-way from the tools we run your service on into its own database; it reads and reconciles, but never writes back and never touches your environment.
Does the platform take actions on its own? +
No. It is a system of record, not an autonomous agent. When something does need to happen, the platform surfaces the recommendation and a person makes the call, and any action is carried out by deterministic, rule-based automation with fixed guardrails, not by a language model improvising.
Where does Resolved OS run and is our data kept separate? +
It runs on our own internal infrastructure that we own and control, not a patchwork of third-party SaaS. Your information is walled off to your account by design, with access governed by role and every action logged with a name and a timestamp.
Did you build Resolved OS yourselves? +
Yes. We did not buy it off a shelf. We engineered it, we work in it every day, and we ship improvements every week, which is a big part of why working with Resolved feels like a technology partner rather than a help desk.
Can we see our own account in Resolved OS? +
Yes. The best way to understand it is to see your own account in it. You can book a walkthrough and we will show you the platform that runs behind your technology.
See It For Yourself
Ask us to walk you through it
The best way to understand Resolved OS is to see your own account in it. Book a walkthrough and we will show you the platform that runs behind your technology.