Company | Resolved OS
The platform your account runs on.
Most IT providers manage your technology from a patchwork of disconnected tools. We built our own operating system instead. It is a big part of why working with Resolved feels like a technology partner, not a help desk. Our team works in Resolved OS. You see your account through the Resolved client portal, built on the same platform.
What It Is
One system of record for your whole environment
Resolved OS pulls data from the platforms we use to run your managed service, the RMM watching your devices, the service desk, Microsoft 365, and your backups, into a database we own, and reconciles it into one picture. Then it turns that live data into the roadmaps, budgets, reviews, and reporting you see.
We did not buy this off a shelf. We engineered it, we work in it every day, and we improve it every week. That is the standard of rigor now sitting behind your account.
What It Means For You
Rigor you can feel
Nothing falls through the cracks
One reconciled record for your environment, not five tools that quietly disagree. Every asset, ticket, renewal, and risk is accounted for in one place.
You see the whole picture
Your custom roadmap, your budget, your quarterly reviews, and a security posture you can actually read, all generated from live data instead of assembled by hand the night before.
We move first
Because our own operations are automated, our people spend their time on your strategy and your risks, not on paperwork. Technology that gives time back, starting with ours.
What Lives Inside
Your firm, tracked in one place
Everything we manage for you is recorded, updated, and reported from the same platform, and your client portal shows you your own account from that record. A few of the things that live in Resolved OS:
Your technology roadmap
A custom, prioritized roadmap for your firm, kept current and reviewed with you, not a static document that ages in a drawer.
Your technology budget
A custom budget and forecast built around your roadmap, so technology spend is planned in advance, never a surprise.
Quarterly strategy reviews
Review decks built from your real service, security, and asset data, so every review reflects what actually happened.
Service and support
Tickets, response and resolution times, and service trends, tracked against the standards we hold ourselves to.
Your devices and assets
Your whole fleet: hardware, operating systems, warranties, and replacement planning, current on every sync.
Microsoft 365 security posture
Your security score over time, multi-factor coverage, and access policy state, in plain terms you can actually read.
Backup and continuity
The health of your backups, surfaced in the same reporting, so continuity is never a question mark.
Live dashboards
The numbers behind your account, available on demand, not once a quarter if someone remembers to pull them.
Quotes signed online
Every quote is published to your client portal, signed online, and kept with its history. A deposit, where one applies, is paid from the same link.
Invoices and payments
Pay an invoice online by card or bank debit, or send an Interac e-Transfer with the details shown on the page. Automatic payment on the due date, with a notice before and a receipt after, is coming soon.
Client sign-offs
Risk acceptances and backup-retention agreements are signed electronically and kept on your record, so a decision made in a review is never lost.
Projects, vendors, and policies
The projects we are running for you, the vendors behind your technology, and the policies you have agreed, all on the same record.
How It Works
Built on your data, kept honest
One reconciled source of truth
Resolved OS sits on top of the tools we run your service on and pulls their data into one database. It reads from them, and it writes to our own business systems only when a person starts the change. The platform is the layer that makes them all agree.
AI-native, not AI-bolted-on
An assistant works over your live data to answer questions and help produce your reviews and reports. It reads the same numbers you see, so the story on a slide matches the story on the dashboard.
Your data, isolated to your account
Your information is walled off to your account by design, with access governed by role. What is yours stays yours.
Security, Compliance & Risk
A system of record, not an autonomous agent
The reason we can run our business on Resolved OS, and put your account on it, is that people stay in control of it. It reads, reports, and reconciles. A change starts with a person's decision, and every change is logged.
Reads first, changes start with a person
Resolved OS pulls data one way from the tools we run your service on. A change starts with a person's decision: a signed quote, an approved licence request, a payment. Some steps then follow automatically, for example a paid deposit is recorded in our accounting. Nothing changes because the platform decided to on its own.
Every change is logged
Each change records who made it, or which approved step started it, and when. The record cannot be edited after the fact.
Actions are deterministic
Every action the platform carries out is rule-based automation with fixed guardrails, not a language model improvising. Predictable, bounded, and auditable by design.
Zero Trust integrations
Every connection to a source platform is a secure, least-privilege, read-only integration behind Zero Trust. Access is verified continuously and scoped to exactly what each task needs, nothing more.
Sovereign infrastructure we own
Resolved OS runs on a server we own and manage, not on third-party software-as-a-service. Payments go through Stripe, and AI features use Anthropic's models; client data sent to those models is not used to train them.
Role-based access, fully audited
Every person sees only what their role allows, and every action the platform takes is logged with a name and a timestamp. Compliance is built into the record, not bolted on after.
Inside Resolved OS
What our team works in every day
Screens from the platform, shown with sample clients. The same records feed your client portal and your quarterly strategy review.
Client strategy
Every client on one page: the quarterly review calendar, goals, initiatives, budget, renewal date, and when we last met.
Client overview
Devices, open tickets, contacts, documents, policies, and standards compliance for one client, in one place.
Roadmap board
Initiatives by quarter with status, priority, and estimated cost. The same board a client sees in their portal.
Budget forecast
Recurring services and roadmap initiatives, four quarters ahead, with the unscheduled and overdue work shown separately.
Where It's Going
We build in the open
Resolved OS is never finished. We ship improvements every week, and we are candid about what is live, what we are building, and what is still ahead. Today it runs our operations and your reporting. Next, more of the routine work runs itself, with our people supervising and you seeing the results.
See where we're headedFAQ
Resolved OS questions
What is Resolved OS? +
It is the operating platform we built to run Resolved: one system of record over the service desk, devices, Microsoft 365, and backups. Our team works in it every day. You see your part of it through the Resolved client portal: your dashboards, roadmap, budget, reviews, quotes, invoices, and sign-offs.
Is the client portal the same thing as Resolved OS? +
The client portal is the part of Resolved OS built for you. Resolved OS is the whole platform our team runs your service in. The portal shows you your own account from the same data, so what you see matches what we work from.
Can Resolved OS change things in our environment? +
Not on its own. It reads your devices, Microsoft 365, and backups through the tools we run your service on; it does not change settings in your environment. It writes to our own business systems, such as our service desk, accounting, and licensing orders, when a person starts the change, and every change is logged with who and when.
Does the platform take actions on its own? +
No. It is a system of record, not an autonomous agent. It surfaces the recommendation and a person makes the call. Steps that follow a person's decision run as deterministic, rule-based automation with fixed guardrails, not as a language model improvising.
Where does Resolved OS run and is our data kept separate? +
It runs on our own internal infrastructure that we own and control, not a patchwork of third-party SaaS. Your information is walled off to your account by design, with access governed by role and every action logged with a name and a timestamp.
Did you build Resolved OS yourselves? +
Yes. We did not buy it off a shelf. We engineered it, we work in it every day, and we ship improvements every week, which is a big part of why working with Resolved feels like a technology partner rather than a help desk.
Can we see our own account in Resolved OS? +
Yes, through the Resolved client portal, which is built on it. The best way to understand the platform is to see your own account in it. Book a walkthrough and we will show you the portal and the platform behind it.
See It For Yourself
Ask us to walk you through it
The best way to understand Resolved OS is to see your own account in it. Book a walkthrough and we will show you the client portal and the platform that runs behind it.