Consulting | Cyber Incident Response
When something gets in, every minute counts.
Cyber Incident Response gives firms a fast, calm path through a breach: contain it, recover from clean backups, find the root cause, and close the gap, with your project data and reputation intact.
A breach is a bad day, not the end of the firm.
When something gets in, ransomware, a wire-fraud email, a stolen login, the instinct is panic. Cyber Incident Response replaces panic with a plan: contain it fast, recover from clean backups, find out what happened, and close the door it came through. We get firms back to work with their project data and their reputation intact.
Contain it fast
The first hours decide how bad it gets. We isolate affected systems, cut off the attacker, and stop the spread before it reaches your project archive.
Recover and reopen
We restore from tested backups in a known-clean order, so you are running on systems you can trust, not a hopeful guess.
Find the root cause
We work out how they got in and what they touched, so you can answer your clients, your insurer, and your own people honestly.
Close the door
We harden what failed and, where it fits, add round-the-clock threat monitoring, so the same incident is far less likely to repeat.
Sound Familiar?
Living one bad click from a crisis?
Firms like yours are a rich target: valuable project IP, real money moving on draws and invoices, tight deadlines, and lean IT. When an incident hits, the cost is rarely just the ransom. It is the lost days, the lost trust, and the questions you cannot answer.
Ransomware locks the firm
Drawings, models, and email encrypted overnight, and a deadline that does not care that your servers are down.
Wire fraud and fake invoices
A convincing email reroutes a payment or a draw, and the money is gone before anyone notices the address was off by a letter.
Project data walking out
A stolen login quietly copies years of client work, and you do not find out until it surfaces somewhere it should not.
No plan when it happens
The worst time to work out who to call is at 2 a.m. with systems down and staff locked out.
Obligations you cannot ignore
Insurers, clients, and regulators all have questions and deadlines after a breach, and a wrong answer makes it worse.
It happens again
Without finding and fixing the root cause, the firm cleans up, exhales, and gets hit through the same gap a month later.
The Resolved Difference
What you get from Resolved Cyber Incident Response
Fast, calm, senior help when it matters most, from a team that already understands your firm and the data it cannot afford to lose.
Rapid response when you call
A clear escalation path and a team that engages quickly to take control of the situation, not a ticket waiting in a queue.
Containment and eradication
We isolate affected systems, remove the attacker foothold, and stop the bleeding before it spreads further.
Clean, tested recovery
Restoration from verified backups in the right order, so you reopen on systems you can actually trust.
Forensics and root cause
A clear account of how it happened and what was affected, documented for your insurer, your counsel, and your clients.
Breach communication support
Help meeting your notification and reporting obligations, and saying the right thing to clients and staff.
Hardening, monitoring, and a response plan
We fix what failed and leave you with an incident response plan. Most firms then add 24/7 threat monitoring to catch the next threat earlier.
In Their Words
What clients say
Unlike most managed IT providers, these guys do not just ask you to turn your computer on and off. Any technical issue means lost productivity and, for us, potentially costing clients thousands in missed deadlines. Resolved is responsive, reliable, and always delivers on their promises.
Zen | Operations Manager
We have worked with Resolved for many years and have consistently been impressed with their professionalism and proactive approach. ... We would confidently recommend them to any firm looking for a reliable, forward-thinking IT provider.
Lee Campbell | President
Core One Consulting
Their response times to problems are always lightning quick. They are knowledgeable when it comes to troubleshooting and always suggest ways to improve security and management on the IT side.
Stiles | Operations
FAQ
Cyber incident response questions
What do you do first after a breach? +
The first hours decide how bad it gets, so we contain it fast: we isolate affected systems, cut off the attacker, and stop the spread before it reaches your project archive. From there we recover from tested backups, find the root cause, and close the gap it came through.
How do you get our systems back up after ransomware? +
We restore from tested, verified backups in a known-clean order, so you reopen on systems you can actually trust rather than a hopeful guess.
Will we know how the attackers got in? +
Yes. We work out how they got in and what they touched, then document it so you can answer your clients, your insurer, and your own people honestly.
What if we don't have an incident response plan yet? +
The worst time to work out who to call is at 2 a.m. with systems down. We give you a clear escalation path so a team engages quickly to take control, and after the incident we leave you with a documented incident response plan.
Can you help us meet our breach notification obligations? +
Yes. We provide breach communication support to help you meet notification and reporting obligations to insurers, clients, and regulators, and to say the right thing to clients and staff.
How do you keep the same incident from happening again? +
We harden what failed and, where it fits, add round-the-clock threat monitoring, so the same incident is far less likely to repeat. Most firms then add 24/7 threat monitoring to catch the next threat earlier.
Trusted by firms like yours
Next Step
Put a two-year plan behind your IT spend
Most firms buy technology one urgent decision at a time, with no plan behind the spend. A Strategic Technology Assessment fixes that: where your firm is today, where you want to go, and a two-year roadmap and IT budget to get there, quarter by quarter.
No obligation, and you do not have to switch providers to get the assessment. Deliverables yours to keep.
Want to see the deliverables first? See a sample assessment
- Engagement
- 5-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward onboarding