Managed IT | Co-Managed IT
Your IT team, backed by ours
You already have IT in-house. Co-managed IT pairs your internal person or team with ours, adding senior expertise, enterprise-grade tools, and coverage so nothing falls through the cracks.
One internal person can't carry the whole firm
Your in-house IT does great work, until they're on vacation, buried in a project, or facing something outside their depth. Co-managed IT fills those gaps without replacing the person your team already trusts.
Backup, not a takeover
We work alongside your internal IT, never over them. They keep ownership of the relationship; we add depth, tools, and an extra set of hands the moment they need it.
Coverage when they're out
Vacations, sick days, and after-hours emergencies stop falling on one person. Your firm stays covered, and your IT lead can actually unplug.
Senior expertise on tap
Hard problems, security questions, and architecture decisions get a senior team behind them, so your internal person is never stuck solving it alone.
Enterprise tools, shared
Your team runs the same monitoring, security, and automation platforms we use for fully-managed clients, without buying and maintaining them on their own.
Sound Familiar?
Stretched too thin?
We strengthen in-house IT teams with the expertise, tools, and coverage they need to support a growing firm.
An extra set of hands
Overflow support for projects, rollouts, and busy stretches, so your internal team is never the bottleneck.
Coverage around the clock
After-hours monitoring and emergency response, so problems get caught and handled even when your person is offline.
A senior escalation path
Somewhere to turn for the hardest technical and security problems, instead of figuring it out alone under pressure.
Tools you couldn't justify alone
Enterprise monitoring, security, and automation platforms, shared across our base so you get them without the cost of standing them up.
Strategy and roadmap support
A Fractional CIO and a clear technology roadmap behind your internal team, connecting their daily work to the firm's goals.
Defined, not blurred, responsibilities
A clear, documented split of who owns what, agreed up front, so nothing slips between your team and ours.
The Resolved Difference
What you get from co-managed IT
A flexible partnership that strengthens your in-house team instead of replacing it, sized to exactly the help your firm needs.
Shared help desk & overflow
Your team handles what they want to; we take the overflow, the tickets they don't have time for, and the after-hours load.
24/7 monitoring & alerting
Proactive monitoring of your systems, with alerts routed the way you choose, so issues are caught early.
Security & compliance support
Senior security expertise, tooling, and guidance to harden your environment and meet your obligations.
Project capacity
Extra engineering hands for migrations, upgrades, and rollouts, so big projects don't stall your internal team.
Enterprise toolset access
The monitoring, patching, security, and automation platforms we run, made available to your people.
Fractional CIO & roadmap
Strategic technology leadership and a per-firm roadmap that backs up your internal team at the planning level.
A clear co-management model
A documented division of responsibilities and regular check-ins, so the partnership stays smooth and accountable.
Coverage when they're away
Vacations, sick days, and departures stop being emergencies. We hold the line so your IT person can actually take time off.
Documentation that outlives memory
Your environment documented as a matter of course, so critical knowledge never lives in just one head.
In Their Words
What clients say
Reid and his team are more than service providers to us. They are a trusted extension of our IT team. Everyone in the office knows they are in good hands. Over the years they have helped us with everything from routine jobs to system rollouts, network upgrades, and critical emergencies.
Aslan | Senior Director, MIS
Resolved has been an outstanding partner. What truly sets them apart is their commitment to going above and beyond to make sure our needs are met and issues are resolved efficiently. Reid's leadership and expertise have made a meaningful impact on our firm.
Shezmin Jiwa | Principal
Kirsten Reite Architecture
Reid and the entire Resolved team are incredible to work with. As the IT coordinator in a quickly growing company, their expertise is relied upon daily, and the team does not fail to deliver. Partnering with Resolved is one of the best technology decisions we have made.
Dave | Director, Human Resources
FAQ
Questions firms ask
Will you replace or take over from our in-house IT person? +
No. We work alongside your internal IT, never over them, and they keep ownership of the relationship. Co-managed IT fills the gaps without replacing the person your team already trusts. It is backup, not a takeover.
How is co-managed IT priced? +
Co-managed IT is priced to the scope of work, custom to your firm every time, because no two internal teams need the same split of coverage.
Is there a minimum size for co-managed IT? +
No. There is no minimum firm size or number of internal IT staff required for co-managed IT to make sense.
What happens when our IT person is on vacation or out sick? +
Vacations, sick days, and after-hours emergencies stop falling on one person. We hold the line with around-the-clock monitoring and emergency response, so your firm stays covered and your IT lead can actually unplug.
How do we keep responsibilities from slipping between our team and yours? +
We agree a clear, documented split of who owns what up front, backed by regular check-ins, so nothing falls through the cracks and the partnership stays accountable.
Do co-managed clients get a quarterly review too? +
That is up to you. On a co-managed agreement everything is scoped to what your firm wants, so we include a quarterly review if it is useful to you.
Trusted by firms like yours
Next Step
Put a two-year plan behind your IT spend
Most firms buy technology one urgent decision at a time, with no plan behind the spend. A Strategic Technology Assessment fixes that: where your firm is today, where you want to go, and a two-year roadmap and IT budget to get there, quarter by quarter.
No obligation, and you do not have to switch providers to get the assessment. Deliverables yours to keep.
Want to see the deliverables first? See a sample assessment
- Engagement
- 5-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward onboarding