Our Managed IT Services
A full-stack technology partnership built for AEC firms, from daily support through strategic leadership.
IT Support
Responsive, reliable support from a dedicated team who know your business and understand your tools. 60-second phone response, proactive monitoring, and expertise in the software your designers actually use.
IT Vendor Management
One point of contact for your entire technology ecosystem. We manage vendor relationships, negotiate contracts, coordinate between providers, and take ownership when things don't go to plan.
Cybersecurity
Protection that fits your business, as opposed to one-size-fits-all solutions. Technical defences, smart policies, staff training, and continuous monitoring to keep your client data and design IP secure.
Cloud Services
Cloud strategy designed for firms managing terabytes of project data. Microsoft 365, Azure, and AWS - deployed, optimized, and managed to improve collaboration without costs spiralling.
Strategic Fractional CIO
Board-level technology leadership without the full-time cost. Get strategic planning, budget oversight, risk evaluation, and a clear roadmap connecting IT investment to business outcomes.
Backup & Disaster Recovery
Protection for your project archives and active work. Automated backups, tested recovery procedures, and business continuity planning that ensures you're never derailed by the unexpected.
VoIP & Connectivity
Reliable voice and internet services that keep your team connected. Cloud-based phone systems, optimized connectivity, and unified communications - on-site, remote, or in the field.
Compliance & Governance
Navigate regulatory requirements with confidence. Compliance assessments, policy development, documentation controls, and audit-ready evidence - without the overhead of managing it yourself.
Workflow Automation
Eliminating manual work through smart automation. We identify repetitive tasks, build streamlined workflows, and free your team to focus on higher-value work.
AI Integration
Practical AI implementation that delivers real results. We assess opportunities, deploy the right tools, and help your team adopt new capabilities for productivity gains without buying into hype.
“When we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.”
Eric
Chief Operating Officer
“The difference has been night and day. Resolved not only responds quickly, but they understand our business and provide solutions that help us work more efficiently.”
Shezmin
Principal, Director of Finance
“Reid and his team are more than service providers to us. They are a trusted extension of our IT team. Everyone in the office knows they are in good hands. Over the years they have helped us with everything from routine jobs to system rollouts, network upgrades, and critical emergencies.”
Aslan
Senior Director, MIS
Book a Strategic Technology Assessment (STA)
Get a clear, actionable plan that connects your technology investments to your business objectives. Our STA audits your current environment, uncovers risks and opportunities, and delivers a five-year strategic roadmap with budget forecast – whether you end up partnering with us or not.
- 2-3 week engagement, starting at $3,500
- STA fee credited toward onboarding if you proceed to an IT partnership
- Deliverables are yours to keep and consider. No long-term commitments or strings attached
Book a free 30-minute discovery call – no obligations, just a conversation about where your firm is headed.