The #1 IT Partner for Architecture & Engineering Firms
The technology partner built for firms that design the future.
Serving AEC firms across North America with strategic technology partnerships that increase profit per employee and deliver competitive advantage.
Technology Is Holding Your Business Back
For many architecture, engineering, construction, and non-profit organizations, technology continues to grow in complexity. Tools are multiplying, data volumes are growing, and decisions that once felt straightforward now carry long-term consequences.
Technology that Enables,
Not Hinders
Legacy IT providers don't understand Revit workflows, design software needs, or the unique demands of project-based work. AEC firms need partners who speak their language and optimize for their actual tools.
Strategic Guidance,
Not Just Tickets
As trusted advisors, we understand both technology and the AEC business model. We cut through vendor noise and deliver clear, actionable recommendations that connect your IT investments to your business objectives.
Operational Efficiency
to Stay Competitive
Margins are shrinking, competitors are somehow more efficient, and billable time is lost to technology friction. You need to recover productivity and stay ahead.
Data Management at Scale
When you’re managing 100+ terabytes of project files with 7-year retention requirements while cloud costs spiral, you need a storage strategy that balances performance, compliance, and cost.
Built Around the Industries We Know Best
Architecture, engineering, and construction firms form the core of our industry focus, operating in environments shaped by complex workflows and specialist tools. We also support non-profit organizations where reliability and accountability are essential.
Architectural Firms
Architectural firms operate in highly collaborative, design-led environments where technology underpins creativity, coordination, and delivery.
At Resolved, we work with architectural firms to design and manage technology environments that support creative work without interruption. This includes aligning infrastructure with design software requirements, enabling secure collaboration across teams, and helping leadership make informed decisions around cloud platforms, data management, and long-term technology planning.
Construction Operations
Construction teams depend on technology to coordinate information, people, and activity across offices, sites, and partners. Consistency and accessibility are essential to keeping projects moving and maintaining operational control.
Resolved supports construction operations by standardizing systems across locations and ensuring technology environments are resilient and secure. This allows you to rely on technology as a dependable part of day-to-day delivery.
Engineering Firms
Engineering firms operate in data-intensive environments where accuracy and reliability are critical. It’s crucial that technology supports specialist tools, scales with project demands, and provides a stable foundation for long-term delivery.
We help you build and maintain technology environments that support demanding workloads and complex software requirements.
Non-profit Organizations
Non-profit organizations need technology that’s reliable, secure, and cost-conscious, supporting staff and volunteers while meeting governance and accountability requirements.
At Resolved, we work with non-profits to provide stable, well-managed technology environments that prioritize reliability and responsible use of resources.
IT Designed to Work at a Higher Level
Most IT providers wait for something to break. We take a different approach: proactive strategy, deep knowledge of your industry, and a delivery model built around accountability. The result is technology that actually moves your business forward.
Strategic CIO Partnership, Not Commodity Support
Every client gets a dedicated strategist who sits alongside your leadership team to align technology with business goals. You get the thinking of a full-time CIO paired with a team that executes on it.
AEC Industry Specialization
We built our practice around architecture, engineering, and construction firms. We know BIM workflows, Autodesk environments, and the compliance demands of your industry because we live in it every day.
Our 60/60/60 Promise
We hold ourselves to three commitments: pick up the phone in 60 seconds, respond to emails within 60 minutes, and deliver measurable ROI within your first 60 days. Your time is billable, so we treat it that way.
A Next-Generation Approach to IT
We’ve solved for basic IT support. Our next-generation approach leverages deep industry experience and a tenured, dynamic team to deliver outcome-based IT. We run on automation and AI, not ticket queues and manual processes.
“When we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.”
Eric
Chief Operating Officer
“I did not know managed IT could be this good. Since getting on board with Resolved, our IT systems development has outpaced all other areas of our business. Where IT was a recurring burden, it is now the cherry on top. We now feel like the world-class business we strive to be.”
Jonathan
General Manager
“As a fractional COO, I get to select and work with vendors from legal to finance to data privacy to IT. Many of them good, but Resolved deserves a recommendation. Their support of daily IT questions and requests is like the in-house IT support at places I have worked. We have dedicated support individuals, timely resolution, and a feeling of being very well looked after. The cost is well worth the value.”
Kim
Fractional COO
A Full-Stack Partnership
Every firm is different, so every partnership starts with understanding what you actually need. Our Strategic Technology Assessment helps you see the full picture - from there, you choose the services that make sense for your business.
IT Support
Dedicated service teams who know your designers by name and understand Revit workflows. 60-second phone response, proactive monitoring, and on-site support when hardware fails – your team stays productive, not waiting on hold.
01
IT Vendor Management
One point of contact for your entire technology ecosystem. We manage vendor relationships, negotiate contracts, coordinate between providers, and cut through the finger-pointing when something goes wrong.
02
Cybersecurity
Technical defences, smart policies, and user education working together. Advanced security tools, documented procedures, phishing simulations, and continuous monitoring – your client data and design IP stay secure.
03
Cloud Services
Cloud solutions designed for firms managing terabytes of project data. Microsoft 365 deployment, scalable Azure infrastructure, seamless migrations, and data that’s backed up and recoverable from anywhere.
04
Strategic Fractional CIO
Leadership-level consulting that connects IT decisions to business outcomes. Strategic planning, budget optimization, risk evaluation, and technology roadmaps – your internal CIO without the full-time cost.
05
Backup & Disaster Recovery
Protection for your project archives and active work. Automated backups, business continuity plans, defined recovery times, and regular testing to ensure everything actually works when needed.
06
VoIP & Connectivity
Reliable voice and internet services that enable collaboration. Cloud-based VoIP with mobile integration, optimized business connectivity, and unified communications that bring your team together.
07
Compliance & Governance
Navigate regulatory requirements with confidence. Compliance assessments, required policies and procedures, monitoring systems, and data governance controls – documentation and evidence ready for audits.
08
Workflow Automation
Eliminating manual work through smart automation. We identify repetitive tasks, build automated workflows, and streamline processes so your team can focus on billable work.
09
AI Integration
Practical AI implementation that delivers measurable results. We assess opportunities, deploy AI-powered tools, and help your team adopt new capabilities – productivity gains without the hype.
10
A Proven Path from Chaos to Clarity
Every engagement follows the same disciplined approach – because consistent methodology delivers consistent results. We assess where you are, build the foundation right, and partner with you for the long term.
#1
Strategic Assessment
We start by understanding your firm - not just your technology. Current infrastructure, project workflows, growth plans, pain points, and the tools your designers actually rely on. No generic audits or recycled recommendations. You get a clear picture of where you stand and a roadmap for where you're heading.
#2
60-Day Onboarding
A structured transition that minimizes disruption to active projects. We migrate systems, document everything, introduce your team to our support process, and resolve the issues that have been frustrating your people for years. By day 60, you'll see measurable improvements - that's our commitment.
#3
Ongoing Strategic Partnership
This is where the real value compounds. Quarterly business reviews to align technology with your goals, continuous optimization of systems and spend, and a dedicated team that understands your firm deeply. Not a vendor you call when things break - a partner invested in your success.
Book a Strategic Technology Assessment (STA)
Get a clear, actionable plan that connects your technology investments to your business objectives. Our STA audits your current environment, uncovers risks and opportunities, and delivers a five-year strategic roadmap with budget forecast – whether you end up partnering with us or not.
- 2-3 week engagement, starting at $3,500
- STA fee credited toward onboarding if you proceed to an IT partnership
- Deliverables are yours to keep and consider. No long-term commitments or strings attached
Book a free 30-minute discovery call – no obligations, just a conversation about where your firm is headed.